Appointments

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Urgent appointments for today or tomorrow

In general all surgeries are by appointment only. However, if you need to be seen urgently and an appointment is not available, we will see you on that day.

In these circumstances we will not be able to  give you a precise appointment time but we will make every effort to see you as soon as we can. To help us give a good service to everyone, we would ask that you request an urgent appointment only for problems which genuinely cannot wait.

Ways to book

1. Telephone: 020 8654 3714

2. Request an urgent appointment online

Extended Access

We also have extended access available. See our Out of Hours information.

Book a Routine Appointment

We book 10 minutes for every routine appointment and we endeavour to run our surgeries punctually. Inevitably, we may sometimes have to see emergencies in the surgery, or we may have to go out on an urgent visit. In addition, some patients may need more time than others. We hope, therefore, you will understand if the surgeries sometimes run late. If you think you will need more then 10 minutes to discuss your problem, please advise the receptionist at time of booking.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Ways to book

1. Download the NHS App

2. Request an appointment online

3. Use our online services

4. Telephone: 020 8654 3714

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Home visits are at the discretion of the doctor, please do not ask the doctor to call unless the patient is genuinely too ill to come in to the surgery. If the patient has a temperature or rash, coming to the surgery will do no harm and will not endanger others, but please inform the receptionist on arrival.

When the condition of the patient does require a home visit, please try to give notice before 10:30am on the same day that the visit is required. When you request a visit the receptionist will ask for full details of the patients name, address, age, and telephone number and the reason for the visit. This information enables the doctors to plan their calls and allows urgent visits to be dealt with promptly.

Telephone: 020 8654 3714

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Change or Cancel an Appointment

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

Ways to cancel

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

1. Telephone us on 020 8654 3714.

2. Cancel through the NHS App

3. You can also canel via a link sent through your appointment reminder message.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please complete the consent form.

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

Out of Hours

Enhanced Access

Evening and Saturday Morning Appointments Available

We are now able to offer patients appointments between 6:30pm and 8pm and on Saturday mornings via the Extended Access Service run by the Shirley Medical Centre on Wickham Road. There are GP, nurse and healthcare assistant appointments available.

Please contact reception to book.

Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.

Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.

Learn more about Croydon GP Hubs

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Care Quality Commission
Overall Rating: Good

Northway Road Surgery
139 Northway Road
Croydon
Surrey
CR0 6JJ

Telephone: 020 8654 3714